Customer Service Manager – Food & Beverage Industry
Client Description:

Our client is a leading global manufacturer and supplier of flavorings, extracts and essences, with a truly global footprint.

Job Description:

  • Receiving purchase order via email, fax and any others channels.
  • Check details such as product code, quantity, unit price, currency and delivery request against production lead time, payment term & condition.
  • Generate sales order confirmation in TH convergence and send confirmation to customers by fax or email.
  • Shipments scheduling to customers & weekly transportation plan
  • Daily correspond with local/oversea’s customers’ requirements and communicating or address the issue/problems to account owners.
  • Producing written information for customers, often involving the change and others information needed.
  • Raise purchase order to the European factories and coordinate with the factory site to arrange shipping to Thailand and oversea customers in Asia.
  • Provide shipping documents for export shipments whether from Thailand, Europe and/or the United states.
  • Complete new customer account in TH convergence as well as documents required Transfer price requisition to Europe.
Overview:
  • The Customer Service Manager ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation.
  • You will collaborate with other members of the company’s management team to establish policies and procedures in dealing with customers.
  • Handle customer enquiries and assist individuals who have questions about the company’s billing statement, products or concerns etc.
Key measures and targets:
  • On time in Full or customer satisfaction survey
  • Transportation cost/kg
  • Paper work error
  • Absenteeism
Important relationships:
  • Sales team
  • Production team
  • Quality team
  • Managing director
  • Financial team
  • Across the global sites
  • Customers both local and overseas
  • Freight forwarders

Job Requirements:

  • Several years’ experience in a customer service related role, ideally from the food and beverage industry.
  • Good personal presentation.
  • Communication skills, to help and advise customers clearly and liaise effectively with others account owner.
  • Sense of responsibilities and urgency
  • Listening skill, to understand exactly what customers require.
  • Confidence, patience, politeness, when dealing with difficult situations.
  • Organisation and planning skills to develop customer service policies.
  • Degree in a business administration field.
  • Fluent in both written and spoken English
  • Pleasant personality, service minded, strong coordination, hospitality and team working
  • Active, Positive thinking, Fast learning and good relationship
  • Able to work under pressure and flexible time
  • Do it right first time - every time
  • Enthusiasm and energy
  • Self-starting
  • Forward thinking
  • Inquisitive
  • Able to work effectively in a cross-culture environment

Company Benefits:

Excellent package includes a competitive base salary, performance related annual bonus, medical insurance, provident fund and the opportunity to be a part of a thriving company in Asia.

Level: Middle

Industry: Food

Customer Service Manager – Food & Beverage Industry

Job number: